Terms of use

The website www.decant.gr is an online store selling perfumes (hereinafter referred to as the online store or website) created and operated by the company under the name DECANT EE, based in Orestiada, Emmanuel Riga 43, 682 00 and legally represented, with A.F.M. 802299482 and D.O.Y. Orestiadas, electronic contact address info@decant.gr, telephone service line of the online store: 25520 24579, (hereafter for the sake of brevity the COMPANY), G.I.M.: 173897621000.

The following terms and conditions will apply to the use of the online store with the decant.gr brand located at the online address www.decant.gr Every user who enters and transacts or uses the services of the online store (hereinafter referred to as abbreviated "visitor" and/or "user" or "customer" depending on whether he is limited to visiting the store only or ordering and selling products and services) is deemed to consent and unconditionally accept the following conditions set forth here, without any exception. If a user does not agree with these terms, then he must refrain from visiting, using the website as well as from any transaction or use of the services of the online store.

In accordance with Directive 2013/11/EC, which was incorporated in Greece with Decree-Law 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution (ADR) process is now provided throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting in a non-professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR procedure through the single EU-wide platform for electronic dispute resolution (platform ODR) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

General terms

The COMPANY reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store, whenever it deems necessary, and undertakes the obligation to inform consumers of any change, through the pages of this online store. Contracts through the online store are drawn up in the Greek language.

Information & Products Provided

The COMPANY is committed to the accuracy, truth and completeness of the information listed in the online store, regarding the identity of the COMPANY as well as the transactions provided through the online store. The company, in the context of good faith, is not responsible and is not bound by electronic data entries that were made by error/mistake according to common experience and is entitled to correct them whenever it becomes aware of their existence.

Limitation of Liability

The COMPANY in the context of its transactions from the online store is not responsible and has no obligation to compensate for any possible damage or loss resulting from the cancellation of orders, from the non-execution or from the delay of their execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but informs the interested customer based on the data kept about the availability or non-availability and undertakes, in the event of a change in these data, to promptly inform the customers of the non-availability in such a case bears no further responsibility. The online store provides the content (eg information, names, photos, illustrations), products and services available through the website "as is". Under no circumstances is the COMPANY liable civilly or criminally for any damage (positive, special or cumulative, which indicatively and not restrictively, disjunctively and/or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) that may suffered by a visitor of the online store or a third party from a cause related to the operation or non-operation and/or the use of the website and/or inability to provide services and/or products and/or information available from it and/or from any non permitted third-party interventions in products and/or services and/or information available through it.

Intellectual property rights

All the content of the online store, including distinctive titles, marks, images, graphics, photos, designs, texts, etc. are the intellectual property of the COMPANY and are protected according to the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the COMPANY has obtained a license to use for its own exclusive needs and for the operation of the online store. Any copying, transfer or creation of a derivative work based on this content or misleading the public about the real provider of the online store is prohibited. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any manner or medium for commercial or other purposes is permitted only with the prior written consent of the COMPANY or any other copyright holder. The names, images, logos and distinguishing features listed and describing the online store with the decant.gr trademark or the products or services of the COMPANY or third parties are assets of the COMPANY or third parties respectively, protected by the relevant trademark laws. Their use in the online store does not under any circumstances grant a license or right to use them by third parties.

User responsibility

The user/customer agrees and undertakes to use the services, information and data of the online store as provided by law and based on the rules of good faith and commercial ethics. He is obliged not to use the online store with the decant.gr brand for:

1. Sending, posting, e-mailing or otherwise transmitting any content that is illegal for any reason, causes illegal offense and harm to the COMPANY or any third party, or violates the confidentiality or privacy of any person's information.

2. Sending, publishing, sending by e-mail or transmitting in other ways any content that offends users' morals, social values, minors, etc.

3. Post, post, e-mail or otherwise transmit any content that users do not have a right to transmit under the law or applicable contracts (such as inside information, proprietary and confidential information obtained or disclosed as part of employment relationships or covered in confidentiality agreements).

4. Post, post, email or otherwise transmit any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any third party.

5. Post, post, email or otherwise transmit any material that contains software viruses or any other codes, files or programs designed to interrupt, damage, destroy or impair the operation of equipment any computer software or hardware.

6. Intentional or unintentional violation of applicable laws or regulations.

7. Harassing third parties in any way.

8. Collecting or storing personal data about other users.

Limited license

decant.gr, subject to the terms and conditions set forth herein and all applicable laws and regulations, grants you a non-exclusive, non-transferable, personal, limited right to access, use and present this website and its contents. This license does not transfer title to the Website and its Content and is subject to the following restrictions: (1) you must retain on all copies of the Website and its Content all copyright and other proprietary notices and (2) ) you may not modify the website and its content in any way or reproduce or publicly display, or distribute or otherwise use the website and its content for any public or commercial purpose, except as otherwise permitted by present.

Links to the website www .decant.gr

The links included in the online store lead to pages of the store or in some cases lead the user to go from it (online store) to websites of third party providers, businesses, etc. These linked websites are not under the control of the COMPANY and the COMPANY bears no responsibility for the contents of any such website or any link contained in a linked website, or any changes or updates to such websites. COMPANY is not responsible for internet broadcasts or any form of transmission received from any linked website. The COMPANY provides these links in its online store, only to facilitate the use of the online store, their use is not mandatory for the visitor/customer and the fact that they are included in the online store does not indicate that the COMPANY approves or accepts the content their.
Privacy

THE COMPANY created this website with the sole purpose of serving their customers. The decant.gr website is simple and friendly to use, while it has been designed to meet the specific needs of each user. In order to best serve you, it is important that you, our customer, understand that you must provide us with certain information related to the processing of your order that is kept by us.

This Privacy Statement and the attached Terms and Conditions of Use of this website describe the method of data collection from the decant.gr website, the use of this data by us and the terms and conditions of use of this website. This Privacy Statement refers exclusively to your personal data, which you provide to us during your orders on this website.

"decant.gr" respects your personal data and explicitly and unequivocally declares that it will not disclose, publicize, sell, rent, exchange, or in any way proceed with any unfair use of your personal data and the information you entrust to us.

The processing of personal data is carried out in accordance with the provisions of the General Regulation on the Protection of Personal Data (GDPR 2016/679), any more specific national and European legislation for certain sectors, the currently applicable Greek legislation for the protection of personal data, as well as for the protection personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (PDPA)

Also, the consumer has the right to submit a request for access, correction or deletion of the personal data or restriction of the processing concerning the subject of the data as well as the right to oppose the processing and report to a supervisory authority (according to the definitions of articles 13 to 20 of Regulation 679/2016 GDPR).

You can also request the portability (in accordance with the possibility given to you by Regulation 2016/679 GDPR) or the permanent deletion of your personal data. For any exercise of your rights, you can directly contact www.decant.gr (25520 24579) or by sending an email to info@decant.gr.

Generally

The information voluntarily provided by the users of the mentioned website is used by decant.gr, in order for its users to have direct and meaningful communication with the store, to be provided with answers to specific questions they ask and finally to be served and executed their orders. The information collected by decant.gr through the website is intended to measure the number of visitors, to determine customer requirements for more products and to facilitate transactions with the company. decant.gr does not distribute to any other organization or partner that is not connected to decant.gr the electronic addresses, or any other information concerning its users and customers.

Gathering information

decant.gr designed its website so that its users can visit it without having to reveal their identity unless they wish to. Visitors to our website are asked to provide us with their personal data only in the event that they want to order product(s), register on our website and/or send an email to decant.gr.

Use of Information.

decant.gr collects four types of information about users: (1) data that the user gives us when registering as a customer, (2) data that the user gives us in order to execute his order from decant.gr, (3) data that the user gives us in contest entries that take place from time to time, (4) data that the user gives us for activation of telephone and internet services, (5) data that the user gives us when connecting through another platform ( ios, android, Facebook, Google applications). When filling out any order form on our website, you will be asked for your full name, address, postal code of your area, email address, telephone number, credit card details, payment method for the order. In addition, you may be asked for more specific information, such as shipping and delivery details of an order, billing information or details about an offer you have requested. decant.gr makes use of the information you give us during the electronic submission of the form, in order to contact you regarding (i) the delivery of the order to your place, (ii) for confirmation and identification of the customer in any necessary case, (iii) for new or alternative products offered by decant.gr, (iv) special offers of decant.gr, (v) receipt of gifts after a competition draw. You have the possibility to choose whether or not you want to receive such communications from decant.gr by sending your request via e-mail to the email address info@decant.gr

Access to Information. Each order processing requires the collection of personal information, to deliver or reserve an order. Also, the use of a credit-debit card, for the charge of which identification documents of the legal owner are needed the first and only time, is guaranteed in every case. Any supporting document and document that certifies and declares the identity of the customer remains strictly confidential and is checked only by the responsible department of decant.gr. Your submission of your personal data means that you consent to this data being used by decant.gr employees for the reasons mentioned above. decant.gr requires its employees and the maintainers of its website to provide its user-clients with the level of security mentioned in this Privacy Statement. Under no other circumstances can decant.gr share your personal information with others without your prior consent, unless this is required through legal channels. Please note that under certain conditions permitted or required by law or court order, the collection, use and disclosure of your personal data collected online without your prior consent (for example in case of court order).

Cookies

decant.gr has the possibility to use cookies as part of the facilitation and operation of the services through its website. Cookies are small files (text files), which are sent and stored on the user's computer, allowing websites such as decant.gr to operate smoothly and without technical anomalies, to collect multiple user options, to recognize frequent users , to facilitate their access to it, and to collect data to improve the content of the website. Cookies do not cause damage to users' computers or to the files stored on them. We use cookies to provide you with information and to process your orders, while they are automatically deleted each time you leave the site. You must keep in mind that cookies are absolutely necessary for the www.decant.gr website to function properly and seamlessly.

Correcting, Amending or Deleting Information

decant.gr allows its users to correct, change, complete or delete data and information submitted to decant.gr. If you choose to delete a piece of information, decant.gr will act to delete that piece of information from its files immediately. For the protection and safety of the user, decant.gr will try to make sure that the person making the changes is indeed the same person as the user. To access, change or delete your personal data, to report problems regarding the operation of the website or to ask any question contact decant.gr via www.decant.gr or via e-mail at address info@decant.gr. Changing or correcting your personal data can also be done via the decant.gr registration page. Please note that we will do our best to protect your personal data, but protecting your password on our website is also up to you.

Secure Transactions

decant.gr is committed to ensuring the security and integrity of the data it collects about the users of its website. decant.gr has adopted procedures that protect the personal data that users submit to its website or provide to it by any other means (e.g. by telephone). These procedures protect user data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help to ensure that this information is accurate and used correctly. Your connection to it is secure because it uses SSL (Secure Socket Layer) technology. SSL technology relies on a key code to encrypt data before it is sent over the (SSL) connection. The security control between the data and the Server is based on the unique key code, ensuring the integrity of the communication. The browsers Netscape Navigator, Internet Explorer, Mozilla Firefox, Opera, Safari support the SSL protocol and it is recommended to use them to connect to the decant.gr website

Periodic Changes

decant.gr is constantly expanding, updating and improving its website, and related products and services, and will also update this policy. We recommend that you read this procedure at regular intervals, in order to be informed of any changes in the content of this personal data protection policy. This policy will be amended from time to time without prior notice to users.

Acceptance of the Privacy Protection Procedures applied by decant.gr

If you use this website, you accept and agree to this Privacy Statement as well as to the terms and conditions of use of the website that have been announced through it.

Products

Product packaging and material may not contain more and/or different information from the website, including product description, country of origin, ingredient, allergen and other information.
Always read labels, warnings and instructions and other information provided with the product before using a product.
For more information about this, contact the manufacturer.

Fulfillment of orders

Orders are shipped Monday through Saturday. We pride ourselves on shipping your order as quickly as possible, usually within one or two (1 - 2) business days of placing it.

During the annual summer holiday period (1 - 15 August) we accept orders, but they are dispatched after this period.

Occasionally, some products may be out of stock due to large orders that may occur prior to the stock update. This may result in a delay in shipping just this product or your entire order. We will notify you if this happens.

Returns, exchanges, replacements, refunds

We absolutely guarantee that the perfume sample or decant you will buy from DECANT.GR is genuine, authentic perfume taken from the manufacturer's bottle and decanted by hand. Unfortunately, we can't guarantee you'll like it. You might even hate it.

Our product and refund policy is as follows: we only accept returns on "unopened" items. This means we cannot accept returns if the outer packaging or box has been opened, regardless of the circumstances. Keep in mind that fragrance is highly personal and subjective. Therefore, we cannot accept product returns or refunds for products that have been opened and used and you are simply not satisfied with them.

If you need to return a product, please contact us at sales@decant.gr within two days of receiving your order. Please include your order number and reason for return in your email.

If your order arrived damaged (for example, if the bottle is broken or has leaked), take a photo of the damaged item and send it to us at sales@decant.gr. Please include your order number and details of the damaged bottles in your email. We must receive this information and photo within two days of receiving your order.

The return process must begin within two days of receiving your order. Once we receive and verify the status of your returned items, we will begin the process of refunding your money. Please note that original shipping charges are non-refundable and the time it takes for the refund to appear in your account depends on your card issuer's policy.

Contact info

For any question or concern regarding the refund policy, please contact our customer service department at s ales@decant.gr .


The decant.gr company reserves the right to update or change the refund policy at any time and without prior notification. Any modifications will be posted on our official website. We recommend that you check this policy regularly to be aware of any changes.

By making purchases on the decant.gr website, you agree to accept and abide by the terms and conditions of this refund policy.

Thank you for choosing decant.gr for your needs. Your trust in our services and products is valuable to us.