Shipments & Returns

Fulfillment of orders

Orders are shipped Monday through Saturday. We pride ourselves on shipping your order as quickly as possible, usually within one or two (1 - 2) business days of placing it.

During the annual summer holiday period (1 - 15 August) we accept orders, but they are dispatched after this period.

Occasionally, some products may be out of stock due to large orders that may occur prior to the stock update. This may result in a delay in shipping just this product or your entire order. We will notify you if this happens.

Returns, Exchanges, Replacements, Refunds

We absolutely guarantee that the perfume sample or decant you will buy from DECANT.GR is genuine, authentic perfume taken from the manufacturer's bottle and decanted by hand. Unfortunately, we can't guarantee you'll like it. You might even hate it.

Our product and refund policy is as follows: we only accept returns on "unopened" items. This means we cannot accept returns if the outer packaging or box has been opened, regardless of the circumstances. Keep in mind that fragrance is highly personal and subjective. Therefore, we cannot accept product returns or refunds for products that have been opened and used and you are simply not satisfied with them.

If you need to return a product, please contact us at sales@decant.gr within two days of receiving your order. Please include your order number and reason for return in your email.

If your order arrived damaged (for example, if the bottle is broken or has leaked), take a photo of the damaged item and send it to us at sales@decant.gr. Please include your order number and details of the damaged bottles in your email. We must receive this information and photo within two days of receiving your order.

The return process must begin within two days of receiving your order. Once we receive and verify the status of your returned items, we will begin the process of refunding your money. Please note that original shipping charges are non-refundable and the time it takes for the refund to appear in your account depends on your card issuer's policy.